OUR RETURN POLICY
Your
Satisfaction is very important to us! Any of our standard
items are returnable for a 100% refund of the purchase price,
provided you contact us within 15 days of the receipt of your
item(s).
In order to be eligible for return items must be unused, in the
original packaging and in such condition which allows it to be
re-sold. Custom styles, sizes or colors are not returnable. Most
items that can be purchased on-line can be returned. Prior to
returning items, you must secure an RMA (Return Merchandise
Authorization) from us. Should a return be necessary, please
call us for an RMA.
Made
to Order Items: Other items that are non-returnable once
they have gone into production or have shipped.
Return Shipping Charges: Customers are responsible to pay
return shipping charges. We will pay return shipping if the
return is a result of our error in packing.
Damage during Transit: Damage needs to be reported within
5 days of receipt of the item (calculated according to carrier
tracking number based on date of delivery). We must report
carrier damage claims immediately. In the event of damage during
shipping, we require photographs of the damaged item and the
damage to the shipping container. We also require that you save
the actual box that was damaged in transit (carrier
requirement)..
If you are unsure as to whether an item is eligible for return
please call us before ordering – we have agents available from
7:00am – 6:00pm Eastern Standard Time
Monday – Friday.
SHIPPING INFORMATION
We make every effort to ship your order as quickly as possible, usually within two days if in stock and one to three weeks if the product is custom made. Our shipping is via UPS or FedEx Ground
CANADA & INTERNATIONAL ORDERS
Please call us to determine proper shipping and exporting costs. 800.296.0418