Your Satisfaction is very important to us! Any of our standard items are returnable for a 100% refund of the purchase price, provided you contact us within 15 days of the receipt of your item(s). In order to be eligible for return items must be unused, in the original packaging and in such condition which allows it to be re-sold. Custom styles, sizes or colors are not returnable. Most items that can be purchased on-line can be returned. Prior to returning items, you must secure an RMA (Return Merchandise Authorization) from us. Should a return be necessary, please call us for an RMA. Made to Order Items: Other items that are non-returnable once they have gone into production or have shipped. Return Shipping Charges: Customers are responsible to pay return shipping charges. We will pay return shipping if the return is a result of our error in packing. Damage during Transit: Damage needs to be reported within 5 days of receipt of the item (calculated according to carrier tracking number based on date of delivery). We must report carrier damage claims immediately. In the event of damage during shipping, we require photographs of the damaged item and the damage to the shipping container. We also require that you save the actual box that was damaged in transit (carrier requirement).. If you are unsure as to whether an item is eligible for return please call us before ordering – we have agents available from 7:00am – 6:00pm Eastern Standard Time Monday – Friday. SHIPPING INFORMATION We make every effort to ship your order as quickly as possible, usually within two days if in stock and one to three weeks if the product is custom made. Our shipping is via UPS or FedEx Ground CANADA & INTERNATIONAL ORDERS Please call us to determine proper shipping and exporting costs. 828.733.1077 Garden Metal Work PO box 41 Pineola NC 28662 36 Quarry Road Newland NC 28657